Privacy Policy

Information We Collect

When you engage with our drawing fundamentals platform, we gather various kinds of data to offer you tailored learning experiences and enhance our services.

Personal Information

We collect details you provide directly to us when creating an account or reaching out. This includes your name, email address, phone number, and any messages you submit through our contact forms. When you enroll in our drawing courses, we also collect information about your artistic background and learning objectives.

Usage Data

We automatically collect information about how you use our website and learning platform. This includes pages you visit, time spent in different sections, completed drawing exercises, and technical details like your IP address, browser type, and device information.

Cookies and Tracking

Our site uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and analyze site performance. You can manage cookie preferences in your browser settings.

• Essential cookies for website functionality
• Analytics cookies to understand how users interact
• Preference cookies to keep your settings
• Marketing cookies to deliver pertinent content

How We Use Your Information

Your personal information helps us provide high-quality educational content and keep our drawing platform running smoothly. We are committed to handling your data responsibly and only for legitimate purposes.

Educational Services

We use your information to grant access to drawing courses, track your progress across levels, and tailor learning recommendations based on your artistic interests and abilities. This personalization supports more effective learning paths for developing your drawing fundamentals.

Communication and Support

Your contact details enable us to respond to inquiries, share important course updates, and provide technical support when needed. If you’ve opted in, we may also send periodic newsletters about new drawing techniques, featured artwork, or platform improvements.

Platform Improvement

Usage data helps us determine which drawing exercises are most beneficial, identify areas where learners struggle, and develop new content that addresses common learning challenges. This analysis is performed in aggregate to protect individual privacy while enhancing our educational approach.

Legal Compliance

In certain situations, we may use or disclose your data to comply with applicable privacy laws, respond to legal requests, or protect the rights and safety of our users and community.

Information Sharing and Disclosure

We enforce strict controls over how your information is shared and take privacy seriously in all our business relationships.

Service Providers

We collaborate with trusted third-party service providers who help us run our platform, process payments, send emails, and provide customer support. These providers access only the data required for their services and are contractually obligated to protect your privacy.

• Cloud hosting services for secure data storage
• Email service providers for course communications
• Analytics providers for website performance insights
• Payment processors for course enrollment transactions

Business Transfers

If PaletteCrestHarbor undergoes a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We would inform you via email and provide details about any changes to how your information is handled.

Legal Requirements

We may disclose your information when required by applicable law, a court order, or governmental request. This includes situations involving potential threats to safety, fraud investigations, or violations of our terms of service.

Your Rights and Choices

Under applicable privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act), you have specific rights regarding your personal information.

Access and Correction

You may request access to the personal data we hold about you and ask us to correct inaccuracies. We will provide this information within 30 days of your request, subject to certain legal exceptions.

Data Deletion

You may request deletion of your personal data, and we will comply unless there are legitimate grounds to retain it for legal compliance, fraud prevention, or legitimate business purposes. Deleting your account will remove access to your course progress and stored artwork.

Marketing Communications

You can opt out of our marketing emails at any time using the unsubscribe link in each message or by contacting us directly. You will still receive essential communications about your account and course enrollment.

Cookie Management

Most web browsers let you manage cookies through their settings. You can opt to accept all cookies, reject certain types, or receive prompts before cookies are stored. Blocking essential cookies may impact site functionality.

Data Security and Retention

We employ robust security measures to protect your personal data from unauthorized access, alteration, disclosure, or loss.

Security Measures

Our security practices include encrypted data transmission, secure server environments, periodic security audits, and restricted access controls. We use industry-standard SSL encryption for all data transfers between your device and our servers.

• 256-bit SSL encryption for data transmission
• Secure cloud storage with encrypted databases
• Regular security vulnerability assessments
• Multi-factor authentication for administrative access
• Employee training on privacy and security practices

Data Retention

We retain your personal data only as long as necessary to deliver our services, meet legal obligations, or resolve disputes. Account data is typically kept for three years after account closure, while course progress data may be retained for up to seven years for educational record purposes.

International Transfers

While our main operations are in Canada, some service providers may process data in other countries. We ensure adequate protections through contractual safeguards and compliance with Canadian privacy law for international transfers.

Children's Privacy

Our drawing platform welcomes learners of all ages, and we take special care to protect the privacy of younger users in line with Canadian privacy laws.

For users under 18, we require parental consent before collecting personal information. Parents or guardians can review their child’s information, request corrections or deletion, and withdraw consent at any time.

Parental Controls

Parents have the right to review any personal information we’ve collected from their child, request deletion, and withhold further collection or use of their child’s data. We provide clear mechanisms for parents to exercise these rights.

If you believe we have inadvertently collected a child’s information without proper parental consent, please contact us promptly so we can take appropriate action.

Changes to This Policy

We may periodically update this privacy policy to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant updates via email or prominent notices on our website.

Minor updates may be posted without individual notice, so we encourage you to review this policy regularly. The "Last Updated" date at the top of this policy shows when the most recent changes were made.

Your continued use of our platform after policy changes indicates your acceptance of the updated terms. If you disagree with any changes, you may stop using our services or contact us to discuss your concerns.